I Am An Employee
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- Prepare
Customer Obsession
3 hrs
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- Prepare
Data, Not Assumptions (Dna)
3 hrs
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- Prepare
Learning Mindset
3 hrs
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- Tools
Mentorship
3 hrs
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- Tools
Community of Practice
3 hrs
Customer Obsession
Customers are the foundation of every business. To ensure you succeed, in this section, you will explore customer-focus versus shareholder-focus.
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In this training, you will
- Learn the difference between the customer-focus and shareholder-focus.
- Deep dive into Amazon’s customer obsession that made them one of the most successful companies in human history.
- Explore how Bonobos, Warby Parker and Casper used customer obsession to differentiate and scale
Skills That Will Be Explored
- Customer Obsession
- Customer Focus
- Innovator’s DNA = Data, Not Assumptions
- Deeper understanding of Amazon's success
Data, Not Assumptions (Dna)
Customer data is the fuel for the most modern, successful, valuable, scalable and fastest growing businesses: Amazon, Apple, Facebook, Google (Alphabet) and Microsoft.
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In this training, you will
- Learn the Innovator’s Mindset of “Data, Not Assumptions”.
- Learn the extremely valuable lesson that data and credibility are extremely valuable, and correlated.
- Learn the role of data in increasing your chances of success as an entrepreneur, executive, employee, student and human.
- Learn how Big Tech uses data to accelerate their growth and reduce risk by diversifying, deepening and fortifying their knowledge of the customer.
- Review the role data will play as you walk through HowDo’s innovation process.
- Learn when you achieve “data saturation”.
Skills That Will Be Explored
- Innovator’s Mindset
- Credibility
- Discipline
- Resilience
- Growth Mindset
Learning Mindset
To succeed in innovation, you must adopt a growth mindset and prepare yourself to learn. To help you build the right mindset, you will explore some of the barriers to learning and how you can work to overcome them.
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In this training, you will
- Learn the importance of continuous learning
- Learn that learning is a marathon, not a sprint
- Learn that the knowledge you gain from learning is the foundation of any success you hope to achieve
- Research how continuous learning is the foundation of Big Tech’s success
- Review the barriers that prevent us from learning
- Explore some mental models that you can use to overcome barriers to learning
- Explore activities that you can engage in to optimize your learning
Skills That Will Be Explored
- Learning Mindset
- Continuous Learning
- Knowledge Matrix
- Beginner's Mind
Mentorship
You will learn why most Fortune 500 companies are incorporating mentoring as a valuable tool in their talent development, we present critical analyses of the concept, and we detail examples of existing mentorship programs.
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In this training, you will
- Learn the data behind mentorship.
- Learn mentoring models.
- Explore the different types of mentors.
- Learn about the mentoring relationship.
- Learn how to build a mentorship program.
- Learn how to match mentors and mentees.
Skills That Will Be Explored
- Mentorship
- Mentoring models
- Mentorship programs
- Mentorship relationships
- Mentorship best practices
Community of Practice
You will learn how to use communities of practice to capture, store and transmit the knowledge that exists in the blank space of an organization: the culture, the conversations, the workflow.
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In this training, you will
- Learn what a community of practice (CoP) is.
- Learn the value of CoPs.
- Explore the types of CoPs.
- Design CoPs.
- Learn how CoPs facilitate knowledge capture and behavior and culture change.
- Explore calculating ROI from CoPs.
Skills That Will Be Explored
- Community of Practice
- Community of Practice creation
- Community of Practice design
- Community of Practice valuation
- Community of Practice ROI